How to reach us
Email is far and away the fastest route to us. Fire your note over to hello@casinostar.vip and a genuine member of the CasinoStar team will read every word. We try to reply to all real enquiries inside 2–3 business days.
Email us
hello@casinostar.vip
Usual turnaround: 2–3 business days
What we can help with
Reader messages make our day. These are exactly the sorts of things we love to find waiting in our inbox:
- Feedback — let us know what's working, what we've left out, or which topics you'd like us to tackle next.
- Corrections — if a bonus, cash-out time or any other detail in a review has shifted or looks off, flag it and we'll take another look.
- Partnership enquiries — operators, game studios and agencies are welcome to get in touch about collaborating. Just know that no commercial deal ever sways our rankings or reviews.
What we can't help with
Keep in mind that CasinoStar is an independent review site rather than a casino itself, so a handful of requests sit beyond what we're able to handle.
Account & withdrawal disputes
We have no way to open, control or fix anything tied to your personal casino account — that covers deposits, bonuses, identity checks and held-up withdrawals alike. For those matters, your first stop should be the operator's own support team. If they don't sort it out, take it up with the casino's licensing authority (such as the Malta Gaming Authority or the Curacao regulator), since they're the ones who deal with formal player complaints.
Need gambling support?
If gambling has become a problem for you or someone close to you, free and confidential support is on hand around the clock via Gambling Help Online on 1800 858 858. There's more guidance over on our Responsible Gambling page.